Shipping policy

Last Updated: July 21, 2026

Welcome to Metavre. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

We currently offer Standard Shipping with an estimated delivery time of:

5–12 Business Days

Please note that shipping times are estimates and may vary depending on your location, carrier delays, weather conditions, customs processing (for international orders), or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email. Tracking information may take up to 48 to 72 hours to become active after the shipment has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Metavre is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping carriers, occasional delays may occur that are outside our control. If your package has not arrived within the expected delivery window, please contact our support team, and we'll be happy to assist you.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 3** days** of receiving your order. Include your order number and photos (if applicable) so we can resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are happy to help and will respond as quickly as possible.